Shipping Policy

Thank you for shopping with 1Crystal.

Processing Time

Orders are typically processed within 1–2 business days after payment has been received. Orders placed on weekends or holidays will be processed on the next business day.

Shipping

Canada

• Free tracked shipping on all orders.
• Estimated delivery: 5–10 business days.

United States

• Standard Shipping: 5–10 business days.
• Express Shipping: 2–5 business days.

Shipping times are estimates only and may vary due to carrier delays, customs processing, weather, or other circumstances beyond our control.

Tracking

A tracking number will be emailed once your order has shipped.

Customs & Import Fees

International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us as soon as possible. We'll work with the shipping carrier to help resolve the issue.

Contact

If you have any shipping questions, please contact us at:

support@1crystal.ca